As you begin your work week, all that I ask of you is this: What would you expect to receive if you were the customer in front of you? So as you go through the motions of your day, remember those words...and remember that if it weren't for that customer (and many more just like that one) you wouldn't have a job.
Therefore, treat each customer as you would expect to be treated. Thank them for their business (since you are thankfully employed) and ask them to come again. And then smile. It will not only make you feel better but it is contagious. It will make the most irritant and angry customer change their mood.
Good luck and have a great week!
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5 comments:
Comprehensive training on mentoring will really benefit the company in terms of profit and good will.
Thanks you very much..informative tips for taking!
Telephone Customer Service CV
Customers would be better off filing formal complaints than taking it out on part-time and casual sales staff. I mean, how much sway do you honestly think we have? There's different departments for a reason..
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Very true, every customer expects a good customer support, and in case, he don't found proper services, he panics. Which is also right on his part. so best way to get customer is customer support online. Because it reduces time delay of service support and available at any time.
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